These Booking Conditions should be read together with our Privacy Policy and our Website.   These conditions and terms of use and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Different League Ltd, trading as Different League and referenced throughout these Bookings Conditions as “we”, “us” and “our”. 

Please read these Booking Conditions sections carefully as they set out our respective rights and obligations and they apply to all bookings you make with us unless otherwise specified. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. 

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

(a) He/she has read these Booking Conditions and has the authority to and agrees to be bound by them; 

(b) He/she consents to our use of personal data in accordance with the Different League privacy policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); 

(d) He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

(e) He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. 

References to “departure” are to the start date of the trip arrangements booked with us. Travel documents are normally sent by post or by e-mail. Except where otherwise stated, you may contact us by e-mail for any of the reasons mentioned in our Booking Conditions providing you contact us at doug@differentleague.uk

1. PAYMENT

Topflight football fixture dates and times are often not finalised until very near the date/time of the fixture.  We just have to live with this frustrating fact of life and we do our best to plan around it as far as we can on your behalf.  But, like life, it is not always straightforward.  So, we hope you will bear with us as we do our best to deal with this uncertainty without you (or us) going crazy!!  Here are some scenarios and what we try to do about them: 

If on the day you book with us a fixture weekend, and or time has already been published by the relevant national league,and before it appears on the website, we will usually ask you to pay the full price of your trip at the time of booking.  If the dates are subsequently changed by a Club, (which does sometimes happen), we will always try to offer you either a space on the trip on the revised time/date, an alternative date/fixture to that destination, or your money back. 

If you are booking for a trip in advance of a fixture date being published by the relevant national league, and before it appears on the website,we usually ask you to pay us a deposit of £500 which is to secure your place on the trip until the dates/times are finalised.  If we have reserved a place for you, the balance is due as soon as (within 48 hours) we confirm the dates of the trip with you.  You can of course decide not to join that trip, in which case we will return your deposit to you minus an administration fee of £30.  We will usually take the balance of the cost of your trip unless you contact us within 48 hours of us having contacted you with the firm dates for your trip.  If we don’t hear back from you within that 48 hours, we will offer that place on the trip to the next person on our reserve list of  clients who have told us that they are interested in that trip.      

We appreciate your bearing with us with this unavoidable uncertainty.  One thing we can guarantee is that your trip will be fantastic!   

We also offer gift vouchers, which you can purchase on behalf of a loved one or someone else.  These are also normally redeemable in full at the time of making a firm booking for a specific trip.  

If you do paya deposit to secure your place on a trip which is many months in the future,you must pay the full deposit and pay all balances per person at the due dates specified by us and as indicated in the information we provide to you about the trip.  Unless otherwise agreed by us in writing, we will usually take payment of the balance of the trip cost from the debit or credit card used to pay the deposit. Should you wish to make payment of the balance using a different card or payment method, you may provide this information at the time of booking or at any time prior to the balance due date either by telephone or by email to the number or e-mail address below.

If the balance is not paid on time (including where we are unable to take payment through your credit or debit card), we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in Condition 6.

Any authorised travel agent of ours through whom you make a booking will be responsible for relaying information from you to us and vice versa. For the purposes of compliance with time limits or limitation periods as set out or referred to in these Booking Conditions, receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us.  However, we are not responsible for any advice given to you by your travel agent that did not originate from us. 

All monies you pay to one of our authorised travel agents for your trip with us will be held by the agent on your behalf until the agent has verbally confirmed your booking. After that point, your agent will hold the monies on our behalf until paid to us. 

2. OUR AGREEMENT 

A contract is made when we, or your travel agent: 

(a) verbally confirmed your booking; or 

(b) if you make your booking online, when it is confirmed by the issue of an electronic confirmation at the end of the booking process, the full amount will usually be due at time of booking. We reserve the right to return your deposit and decline to issue an electronic confirmation at our absolute discretion. For all bookings (other than bookings confirmed online), we will endeavour to e-mail or post our confirmation to you or your travel agent within 7 days of confirming your booking for all trips.  We will usually send you a travel registration form by email as soon as we have your booking.Please ensure that you complete this form as soon as possible in relation to anyone who is travelling.

You must check all documents we send you carefully as soon as you receive them and advise us immediately if anything appears to be inaccurate.   We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 14 days of us sending it out (or in the case of travel documents/tickets, 5 days). 

3. ACCURACY 

We endeavour to ensure that all the information and prices both on our website and in our brochures and other communications are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking. 

4. PRICING 

We reserve the right to amend the price of unsold trips at any time and correct errors in the prices of confirmed trips.  We also reserve the right to increase the price of confirmed trips solely to allow for increases which are a direct consequence of changes in:

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources; 

(b) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes or embarkation or disembarkation fees, or tickets to matches, and 

(c) the exchange rates relevant to the package. 

Such variations could include but are not limited to cost changes which are part of our contracts with  football clubs, hotels,transport or cultural attraction operators and providers. 

We will absorb and you will not be charged for any increase equivalent to up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements.  You will be charged for the amount over and above that. 

However, if this means that you have to pay an increase of more than 10% of the price of your confirmed trip (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another trip if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your confirmation of payment. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. 

Should the price of your trip go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £30. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Except in exceptional circumstances, there will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.

5. JURISDICTION & APPLICABLE LAW 

These Booking Conditions and any agreement which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter of any description which arises between us or in connection with your contract or booking (“claim”) will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. 

Please note, we will endeavour to deal with any claim amicably, equitably, ethically and fairly prior to you instituting any court claim. 

6. TRIP CANCELLATION BY YOU 

You may cancel your confirmed booking at any time before departure (You may also transfer your booking, see condition 7). 

If you want to cancel your booking after we have confirmed it, you must do so by: 

(a) email 

(b) or in writing by posting (or hand delivering) it to us at 23 Springfield Park Road, Horsham, RH12 2PW; 

(c) or by notifying your travel agent. 

Your notice of cancellation will only be effective when it is received in writing by us via email, by us at our offices or by your travel agent. We will ask you to pay cancellation charges per person on the scale shown below based on your original booking departure date. In calculating these cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. Cancellation charges which are in addition to payments we have already collected from you will be deducted from your debit or credit card. Any payment received in excess of the applicable cancellation charge will of course be refunded to you.

UK and other trips:

Period before departure within which cancellation is received in writing       Loss of

More than 55 days     full deposit 

55 to 45 days 50% of trip price or full       deposit, if greater 

45 to 30 days     75% or full deposit, if greater 

30 days or less 100% 

Cancellation charges are calculated on the basis of the total cost payable by the person(s) cancelling, excluding: 

(a) insurance premiums paid to us or paid to your own insurance provider; these will not be refundable 

(b) amendment charges, which are non-refundable and, 

(c) any pre-booked entrance tickets or football tickets, which are usually non-refundable. 

Please also note: 

(a) Where any matches or excursions are pre-booked, the cost is not normally refundable in the event of cancellation of the trip 30 days or less prior to departure. 

(b) In the event of a cancellation of a booking secured by deposit, you will be liable to pay the remainder of the full deposit amount. 

(c) For Eurostar, SNCB, partner tour operator, football clubs, sea bookings, you must pay the charges levied by the operator concerned, in addition to the charges set out above where cancellation charges of less than 100% apply. 

You may be able to make a claim under your travel insurance policy if your cancellation falls within the conditions of the policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price and/or any concessions (including free places for group bookings) agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

7. TRANSFERS & ALTERATIONS OF BOOKINGS BY YOU 

7A TRANSFER OF BOOKINGS 

You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges provided the person to whom you are making the transfer satisfies all the conditions which form part of your contract with us. 

Requests for a transfer must be made in writing at least 14 days prior to departure and must be accompanied by the name and other applicable details of the replacement person. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result, together with an amendment fee of £25 per person, must be paid before the transfer can be implemented. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in Condition 6 will apply in order to cover our estimated costs. 

Otherwise, no refunds will be given for passengers not travelling or for unused services. 

7B ALTERATIONS 

Should you wish to make any alterations to your booking, please advise us as soon as possible. Whilst we cannot guarantee alterations can be made, we will endeavour to meet reasonable requests if we can. Where we are able to do so, the following charges will apply to reflect the work likely to be involved in making the change: 

(a) Where we consider the alteration to be a minor one, there will be an amendment fee of £25 per person. 

(b) In the event we consider the alteration to be more involved, we charge an amendment fee of £40 per person for each item you want to alter. 

Where an alteration affects a travel booking, the charges imposed by the operator in making the alteration will also be payable in addition to our amendment fee. However, where an alteration requested after the balance due date (other than transfers as set out above) amounts to a cancellation of your original booking, we will ask you to pay cancellation charges on the scale shown in Section 6, together with the full cost of your new holiday. 

In the event that we agree to a change of trip dates at any time, any further requested change of dates will be treated as a cancellation of the original booking to which cancellation charges will apply. The rescheduled holiday will then be treated as a new booking at the then applicable price.

Insurance premiums may be transferable from one trip to another (including when you travel earlier or later than originally booked), but not from one person to another. NB: You can change the travel date on your travel insurance if you have booked it directly with us, as long as the new travel date is within the policy validity dates. 

Important Note: Certain arrangements e,g. some train journeys, may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. 

8. ALTERATIONS & CANCELLATIONS BY US

Changes to confirmed trip arrangements sometimes have to be made and we reserve the right to do so in accordance with this Condition 8. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before departure, we will usually notify you in writing. No compensation is payable for insignificant changes. 

Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred to in Condition 13. Where we have to do so, Conditions 8(3) and 8(4) will apply.

(1) All alterations which are not significant will be treated as insignificant changes including a change of: 

(a) departure time of less than 12 hours; 

(e) itinerary due to weather, traffic or road conditions and/ or other circumstances outside our control (though these may be treated om accordance with Condition 9); 

(f) destination station will all be treated as insignificant changes; or

(g) the non-availability of a train, coach or other mode of transport as a result of circumstances outside our control will not be a significant alteration but in this event, we will endeavour to advise you prior to departure (please bear in mind that breakdowns may occur very close to departure or even during the trip) and pay you any compensation due from the operator. 

(2) Our trips require a minimum number of bookings to enable us to operate them and we reserve the right to cancel any trip where this minimum number is not achieved. The minimum number applicable to any particular trip depends on a number of factors. Failure to achieve the applicable minimum number does not, however, oblige us to cancel. We will notify you of cancellation for this reason as soon as it becomes necessary to do so.    

(3) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible: 

i. the proposed alteration and any impact this has on the price; 

ii. in the event that you do not wish to accept the alteration, details of any substitute package we are able to offer (including the applicable price); 

iii. your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any substitute package offered; and 

iv. the period within which you must inform us of your decision and what will happen if you don’t do so.

(4) If you choose to cancel your booking in accordance with Condition 8(3), we will refund all payments you have made to us within 14 days of the date we receive your instruction to cancel. If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of our doing so. No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see Condition 9).

(5) Occasionally, it may be necessary to cancel confirmed arrangements. We have the right to terminate your contract in the event: 

i. We are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see Condition 9) and we notify you of this as soon as reasonably possible or 

ii. We have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been achieved and we notify you of cancellation for this reason as referred to in Condition 8(2). 

Where we have to cancel your trip in these circumstances, we will refund all monies you have paid to us within 14 days of the date we inform you of the cancellation but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour to offer you comparable alternative arrangements where possible which you may choose to book in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case Condition 6 will apply.

COMPENSATION 

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: 

(a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;

(b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one. 

The normal compensation amount will be £50 where we cancel your trip less than 30 days in advance of departure, £25 where we cancel your trip more than 30 but less than 60 days in advance of departure date.  If we cancel further in advance then no compensation will normally be payable.  

In the event that unavoidable and extraordinary circumstances (see Condition 9) occur in the place of destination of your tour or its immediate vicinity which significantly affects the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges. We will notify you as soon as practicable in the event of this situation occurring.

9. UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES 

Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance, or prompt performance, of our contractual obligations to you is prevented or affected, or you otherwise suffer any damage, loss or expense of any nature, as a result of unavoidable and extraordinary circumstances. In these Booking Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife or unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including flooding and exceptionally high or low water levels on rivers), coach, train, ship or aircraft breakdown or accident, fire, pandemics or epidemics (including any ongoing effects of Covid-19), closure, restriction or congestion of  ports, stations, other transport hubs e.g of football stadia and (cancellation of matches) or ports or any other restrictions imposed or guidance issued by any government (local or national) or any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances will also include the UK Foreign & Commonwealth Development Office advising against all travel or all but essential travel to any country, region or destination where relevant to your trip. 

10. TRAVEL DELAY, MISSED TRANSPORT ARRANGEMENTS & OTHER TRAVEL INFORMATION 

If you or any member of your party misses your train or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us immediately. 

Whilst we try to avoid delays to your trains, sea/tunnel crossings, unfortunately, they occasionally happen. If there is a delay, we will endeavour to minimise any discomfort by providing extra services to you (in the event of delay to your rail/ferry/ coach departure, responsibility for any refreshments, meals and where necessary, overnight accommodation, rests with the carrier). These additional services, as shown below, are subject to availability and the prevailing circumstances. 

A delay or cancellation to your travel does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your travel. We cannot accept liability for any delay which is due to any of the reasons set out in these Booking Conditions (which includes the behaviour of any passenger(s) on any journey who, for example, fails to check in/board on time). 

The carrier(s), timings and types of transport shown on our website or other communication and detailed on your confirmation are for guidance only and are subject to alteration and confirmation. We shall inform you of any tickets which will be dispatched to you approximately ten days before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct travel and check in times. If travel times change after tickets have been dispatched we will contact you as soon as we can to let you know. 

If your train or ship is delayed or cancelled, you may be entitled to free food and drink, free room with a bed, and/or a new ticket or compensation. Please note, how much you get depends on how long the journey is and how late it is. 

Please note the above does not apply in certain situations. This includes for very small ships or very short journeys. For further information, please contact the Cruise Lines International Association by email at passengerrights@cruising.org or by telephone 020 3903 5450. Please note, reimbursements in such cases is the responsibility of the travel operator and will not automatically entitle you to a refund of your full trip price from us. 

Subject to whatever may be provided by your travel operators or other provider in the event of delays, we would normally expect to pay for light refreshments for each passenger for delays between 3-5 hours and for a main meal for delays between 5- 9 hours, plus accommodation and overnight meals as appropriate for the time of day or night.  For rail/ferry/coach journeys the responsibility for paying these will normally rest with the rail/ferry/coach operator.  

11. ARTISTS, FOOTBALL MATCHES, CONCERTS, ENTERTAINMENTS AND RIDES 

We cannot accept responsibility for the non-appearance of any artist or the cancellation / withdrawal / closure /curtailment / other change of any football match/ concert / event / parade / play / entertainment / ride /cultural event or facility for whatever reason. Should any such situation arise, the tour arrangements will usually still proceed.,because quite often we will not be told of a cancellation until the last minute.We will not always be in a position to advise you in advance of any such cancellation etc. Such situations will not constitute a significant alteration to your holiday arrangements entitling you to cancel or change to another holiday without paying our normal charges.

12. CONDITIONS OF SUPPLIERS 

Many of the services which make up your holiday booked with us are provided by independent suppliers including (but not limited to) transport operators, football clubs and airlines. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are usually available on request from ourselves or the supplier concerned. 

Where there is any conflict between the terms and conditions of the airline/cruise operator/partner tour operator and these Booking Conditions, the relevant provision of these Booking Conditions will take precedence. Your contract for all elements of the trip will be with us. 

13. SPECIAL REQUESTS 

We will endeavour to pass on any reasonable requests to the relevant supplier (e.g. dietary, cots, ground floor accommodation), but cannot promise that any request will be honoured. We may not always be able to tell you before you leave if the supplier cannot meet your special request. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation invoice or any other documentation, is not confirmation that the request will be met. Unless and until specifically confirmed in writing, all special requests are subject to availability. 

Any special requirement which we have accepted will be specifically confirmed as accepted on your confirmation document. 

14. COMPLAINTS PROCEDURE 

Should you have a complaint about any aspect of your holiday, you must notify one of your Different League curators, or one of our representatives, together with the supplier of the services in question, immediately so that the problem can be quickly resolved during your trip if at all possible. Alternatively, you may contact our 24 hour emergency number whilst on tour as shown on your travel documents. Failure to report any issues at the time could invalidate any claims made upon your return.  If the matter cannot be resolved to your satisfaction straight away, please immediately email our Customer Relations department with details of your complaint.  Our contact details are  shown on the Different League website 

15. TRAVEL INSURANCE  

It is a condition of booking a holiday with us that you take out travel insurance. You must provide us with the insurance company name, telephone number, policy number, policy duration and details of the emergency and medical repatriation telephone number relating to such a policy as soon as possible within 14 days of booking. If you purchase the insurance we may offer from time to time, cover will only be effective when we have received all applicable premiums in full.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies. If you refuse or fail to take out travel insurance you must complete, sign and return our insurance indemnity form (available on request) and accept the terms of the indemnity…   We will be entitled to cancel your booking and apply cancellation charges where you have not provided us with details of your travel insurance policy and we have not received the completed and signed indemnity or your acceptance of this 7 days prior to departure.

16. OUR LIABILITY (EVENTS CONNECTED WITH YOUR TRIP) 

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your package, as set out in your   confirmation invoice, our brochures and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by travel service providers or otherwise, which are not set out in your confirmation, our brochures and the information we provided to you regarding the services prior to booking. 

(2) We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers. 

(3) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(a) the acts and/or omissions of the person affected; or

(b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for 

and which were unforeseeable or unavoidable; or 

(c) Events Beyond Our Control (as defined in Condition 9).

(4) We limit the amount of compensation we may have to pay you if we are found liable under this condition:

(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. 

(c) Claims in respect of international travel by sea and rail, or any stay in a hotel:

i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate 

Conventions,  which includeThe Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international  conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions  contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract. 

ii) In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding 

and disruption), any liability we may have to you under our contract with you, arising out of the 

same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we 

were a carrier. 

iii) When making any payment, we are entitled to deduct any money which you have received or are 

entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(5) Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation, our website, brochures and the information we provided to you regarding the services prior to booking and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. 

Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us

(6) It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. 

(7) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. 

(8) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: 

(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; 

(b) relate to any business; 

(c) indirect or consequential loss of any kind.

(9) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website or other adverts. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(10) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding two nights per person. Please note that the 2 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this condition, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

18. PASSENGERS WITH HEALTH CONSIDERATIONS / DISABILITIES / REDUCED MOBILITY 

We always endeavour to accommodate anybody who wants to join us on one of our football tours.  However, they may not always be suitable for some people with certain disabilities, medical conditions or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed holiday arrangements are generally suitable for someone with reduced mobility.   However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability. 

If you have a disability or significantly reduced mobility, coaches/other forms of transport can be difficult to get on and off and some of our hotels do not offer ground/lower floor/step free accessible accommodation or lifts/easy access. Many of the excursions on our tours visit places of interest and public buildings. These may not always be able to accommodate people with walking difficulties. Excursions which include sightseeing tours may involve walking long distances and sometimes over cobbled or uneven surfaces. 

We always endeavour to assist if we reasonably can where additional equipment needs to be transported in relation to a disability, medical condition or reduced mobility. However, please bear in mind that transport e.g. minibuses or coaches are subject to overall weight restrictions and have limited space to accommodate the luggage of all passengers. If we have already agreed to transport such additional equipment for an earlier booking, we may be unable to do so for a later booking for the same coach. This is particularly the case where any such equipment is relatively bulky or heavy. We will not usually be able to carry more than one mobility scooter on a coach. Carriage of any equipment is subject to its individual size, weight and other details, full details of which must be provided at the time of booking. 

Rail, ferry and cruise operators have their own restrictions on the carriage of such equipment. Should you suffer from any disability, medical condition or significant reduction in mobility which may affect your or other passengers’ holidays, you must provide full verbal and written details at the time you book the holiday, including any specific requirements you have. Additionally, at the time you book the holiday, you must provide verbal and written confirmation that all assistance required will be provided by your travelling companion(s). 

You must also notify us of any adverse changes or deterioration in the disability or medical condition, or development of any disability or medical condition or material reduction in your mobility after booking. In view of the nature of our tours, we regret we must reserve the right to decline any booking or cancel (in the event of the development, deterioration or adverse change of any disability or medical condition or material reduction in your mobility occurring after confirmation) whenever we reasonably feel unable to accommodate the needs or restrictions of any particular customer or where, in our reasonable opinion, the medical condition, disability or reduced mobility of the customer concerned is likely to have a significant adverse effect on other customers taking the same holiday. We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition or significant reduction in mobility at the time the booking is made and/ or promptly notified of any development, adverse change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned meets our curator to join the train/ coach for the first time as it may only be apparent at this stage that their disability, medical condition or reduced mobility cannot be accommodated. 

Any customer affected by a disability or medical condition must ensure they have notified this to their travel insurers, and that their travel insurance provides cover. As it is a condition of booking that all customers have adequate and appropriate travel insurance, we are entitled to insist on evidence that the disability or medical condition is covered.

19. EXCURSIONS 

Excursions or other tours that you may choose to book or pay for over and above those that you pay for as part of the trip which we are organising for you are not deemed to be any part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

20. ASSISTANCE DOGS 

We are normally happy to carry assistance dogs on our tours. To qualify as an assistance dog, the dog must be specifically trained to assist a person by a member organisation of Assistance Dogs International or the International Guide Dog Federation. This includes the following organisations: Canine Partners, Dog A.I.D, Dogs for Good, Guide Dogs for the Blind Association, Hearing Dogs for Deaf People, Medical Detection Dogs and Support Dogs. 

In order to travel to and from EU countries and listed territories, the dog must meet the requirements of the UK Pet Travel Scheme which include having an animal health certificate unless you have a pet passport issued in an EU country or Northern Ireland, being micro chipped and being vaccinated against rabies more than 21 days prior to the date of departure from the UK. In addition, dogs must be treated for tapeworm no less than 24 hours and no more than 120 hours (5 days) before entry back into the UK. Additional rules apply if travelling to countries outside the EU and listed territories. Full details can be found on the website: https://www.gov.uk/taking- your pet abroad. We would like to remind customers that it is their responsibility to ensure they have the necessary documentation to enter the relevant countries with their dog and to check with the country you’re travelling to. If you wish to bring an assistance dog with you on holiday, please contact us by telephone prior to making your booking so we can make the necessary arrangements and ensure the dog meets all requirements. 

21. ASSISTANCE WHILST AWAY 

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or subcontractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence or behaviour.

22. BEHAVIOUR 

All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements, including travel, will be made and we will not pay any expenses or costs incurred as a result of termination. 

When you book with us, you accept responsibility for any damage or loss caused by you and/or your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or the damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions (or any member in your party) and we will hold you and each member of your party jointly and individually liable. In the event of any customer behaving in such a way as to cause or be likely to cause (in our reasonable opinion or the reasonable opinion of any person in authority) offence, danger, damage or significant discomfort or distress to others, we reserve the right to terminate that person’s holiday arrangements. In this situation, we will not be liable to complete your holiday arrangements (including return travel arrangements) and will not pay you, nor be liable for, any refund, compensation or costs you have to pay. We cannot accept liability for the behaviour of others staying at your accommodation, or if facilities are withdrawn as a result of their action.

23. ENTRY PASSPORT, VISA & IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES 

It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. 

Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date, some for even longer If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports. 

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. 

Please check https://uk.usembassy.gov. 

For European travel you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure unless you are able to rely upon an existing European Health Insurance Card (EHIC). 

For travel to Norway, Iceland, Liechtenstein and Switzerland, UK GHIC and EHIC can not be used for medical treatment. Passengers to these destinations should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs. 

Up to date travel advice can be obtained from the Foreign, Commonwealth and Development Office, visit 

Non-British passport holders, including other EU nationals, should obtain up to date advice on entry, passport, visa, health and immigration requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling, 

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities. 

Please note: The impacts of Brexit may change your visa, ticket and health requirements. Third country nationals may require an airport transit visa when passing through EU Member States. There is the potential for disruption at borders when travelling between the UK and EU Member States and you should allow sufficient time for this when planning any onward travel. You should check any impacts of Brexit on your travel, in advance of your departure, to ensure that you fulfil the requirements post-Brexit, including any passport validly requirements

The UK Government passport checker can be found here https://www.gov.uk/check-a-passport-travel-europe

25. FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE ADVICE 

You are responsible for making yourself aware of Foreign, Commonwealth and Development Office (FCDO) advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. 

Advice from the FCDO to avoid or leave a particular country may constitute Events Beyond Our Control (see Condition 9).

If you require a copy of this document in large print please contact our Customer Service team on 07720 884534.